Refund policy
Return & Refund Policy
Effective Date: 10th Jun 2025
At PARO, your satisfaction is important to us. Please find our return and refund terms below:
1. Return Eligibility
-
Returns accepted only for defective, damaged, or incorrect items.
-
Must request return within 3 days of delivery.
-
Product must be unused, in original packaging, and include the invoice.
-
Non-returnable items include personal care, innerwear, perishables, and customized products.
2. How to Return
-
Email brandzparo@gmail.com with order details, reason, and photos.
-
Once approved, we'll arrange a pickup or guide self-shipping.
-
Item is inspected upon receipt—approval or rejection will be notified via email.
3. Replacements
-
Eligible items may be replaced with the same product (if in stock).
-
If not available, a refund will be processed.
4. Refunds
-
Refunds processed within 7–10 business days to original payment method or as store credit.
-
Shipping and COD fees are non-refundable.
-
Deductions may apply for return shipping/restocking unless our error.
5. Rejection Grounds
Returns will be rejected if:
-
Product is used, damaged by the customer, or not in original condition.
-
Return request is made after 5 days.
-
Product is from a non-returnable category.
6. Order Cancellation
-
Orders may be canceled before shipment via email.
-
Once shipped, follow return process if eligible.
7. Jurisdiction
Disputes will be governed by Indian law and subject to the local courts of the seller.
Contact Us
📧 brandzparo@gmail.com